
We should have different forms and/or hidden field in the dialog for classification purpose just like how it is often being used in email marketing upon submission of leads they have hidden fields. Use case: after chating with Bot, they customer submits a form that for pizza delivery and another customer submits a form that is for dine in ordering etc. We need to be able to differentiate these forms.

Yes, this’s a good idea. We will definitely add it to the roadmap.